Question 1

I lost a bead (or other)

Accepted Answer

We would  like to remind our customers to make the area you are working in as secure as posible before opening the boxes, this is to avoid misplacing any components as the materials, beads and etc can be fiddly. If you have lost a bead/piece of your product before beginning your project, please contact our support team via email as soon as possible. We cannot guarantee that we will have the exact replacement for the bead/piece you have lost, but we will do our best to find a suitable alternative or provide other options to ensure you are able to complete your project successfully.

Thank you for reaching out to us, and we look forward to providing you with the assistance you need to complete your project. If you have any other questions or concerns, please feel free to contact us.

Question 2

What do you mean by "Some projects are one of a kind"?"

Accepted Answer

Yes! "One of a kind" refers to projects that are exclusive and unique: only few boxes ever made. These are designs that are created with limited edition materials, for example, or were hard to find (at least for us), making them truly special and limited in availability. If you find you have got a box with a one-of-a-kind project, it means that you are receiving something that is rare and that are often featured in our online promotions. We highly recommend that you stay connected! Sign up for our newsletter to be informed about our promotions and participate!
If you have any further questions or need more information, please don't hesitate to contact our support team.

Question 3

The string I received was not enough.

Accepted Answer

We understand that it can be frustrating if you feel that the string provided in your box was not sufficient for your project. We would like to assure you that we take great care to include an ample amount of string for each project.
However, it is important to follow the project instructions closely, as even a small difference in measurement/technique can create the perception of having insufficient string. In order to account for variations in projects and individual preferences, we ensure that we pack approximately 30% more string than what is typically required.
If you find that you genuinely need additional string or have any concerns about the quantity provided, we recommend reaching out to our support team via email. We will be happy to assist you and address any specific needs or requirements you may have.
Our goal is to ensure your satisfaction and provide you with a positive crafting experience, and we appreciate your understanding. We are here to help and look forward to assisting you further.
Should you have any additional questions or concerns, please do not hesitate to contact us.

Question 4

My box was incomplete and pieces were missing.

Accepted Answer

We apologize for any inconvenience caused. While we strive to ensure the accuracy and completeness of every box we sell, errors can occasionally occur. We are here to help!
Please reach out to our support team via email as soon as possible and provide details about the missing pieces from your box. We will investigate the issue promptly and work towards finding a solution to rectify the situation.
Our goal is to ensure your satisfaction and enjoyment with our products, and we will do our best to resolve the issue in a timely manner.
If you have any other questions or concerns, please feel free to contact us.

Question 5

Why do some boxes contain 1 bracelet or necklace, while others contain 2?

Accepted Answer

Some projects are one of a kind and may win you prize in one of our online promotions!

The assortment of beads, pendants, strings, and findings in the world of jewelry making is vast, with prices varying greatly. At Box O'Knots, we strive to maintain an average price range for our boxes, but we have structured the contents in a way that ensures variety and excitement for our customers. In order to offer a diverse range of projects, some of our boxes will contain a single bracelet or necklace, while others will include two. Our intention is to provide stunning designs and some projects may even qualify for a chance to win prizes in our online promotions.
Please note that the choice of contents in each box is also based on the availability of materials and the aim to offer a balanced selection for our customers. We want to provide you with the opportunity to create beautiful jewellery pieces while keeping the experience fresh and engaging.
If you have any further inquiries or need assistance, please feel free to reach out to our customer support team.

Question 6

I cannot make the string go through the bead's hole.

Accepted Answer

We understand that threading the string through the tiny holes in beads can sometimes be challenging. Good news it is good for practicing hand-eye coordination! Plus we're here to help! Search for our tips and techniques to make this process easier. 
If you still encounter difficulties or need additional support, please don't hesitate to contact us. Our support team is trained and knowledgeable in various beading techniques, and they will be more than happy to assist you. Whether you have questions about specific beads or need personalised guidance, we are here to provide the support you need to complete your project successfully.
We want your crafting experience to be enjoyable and happy, and we are committed to helping you along the way.
If you have any further questions or need any other assistance, please feel free to reach out.

Question 7

Can I wear the bracelets and necklaces in water-intensive environments like the shower, bath, sea, swimming pool, or while doing household tasks like washing dishes?

Accepted Answer

Short answer is no. You should take them off if you want them to last. While our products are water-resistant, it's important to note that they are not waterproof. Prolonged exposure to water such as: being in the shower/bath/sea/swimming pool or while doing the washing up, can cause the materials to lose their colors, shine, or chrome.
To ensure the longevity and appearance of our products, we recommend avoiding direct contact with water, especially in these situations. This will help to preserve their quality and prevent any potential damage.
If you have any further questions about the care and maintenance of our products, please feel free to contact us.

FAQ

London
England
boxoknots@gmail.com

FAQ

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London England boxoknots@gmail.com

London
England
boxoknots@gmail.com